Heather Hughes, can offer your business management consultancy services to help you manage your staff and develop a customer focused, motivated team, dedicated to building a robust and profitable enterprise .
Here are some specialist areas of expertise:
With over 10 years experience in managing large call centres, Heather Hughes can examine your processes, calling techniques, sales pitch scripts and management systems to deliver a call centre development plan which will help you make the most of your investment.
Looking for a different training solution? Using her experience Heather Hughes can design and deliver bespoke training interventions that will meet the needs of your business. These can range from one to one coaching and mentoring to highly interactive and enjoyable training courses.