Heather Hughes, has developed training programmes for trainers, developed training intervention strategies for senior managers and new starter induction programmes which have been delivered to 2500 new employees on a year by year basis.
Heather Hughes, can offer your business customised training programmes and the development of training methodologies for:
also, for Management Development:
Heather Hughes has over 10 years experience of operating in learning and development roles, specialising in customer service skills, sales training and management training and development
In 1997 she was appointed into a senior manager call centre role within British Gas, managing 350 call centre agents. This developed into a national training role with responsibility for over 70 trainers across six call centres delivering induction, sales training, customer service skills and management development courses.